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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sudharsan Raman

May 16, 2024

5  out of  5
rating by Sudharsan Raman
"Wonderful service. They’re always very helpful and thorough about all the options with any insurance claim. I’ve been a customer for several years."
We responded:
"Sudharsan, we're thrilled you've been a satisfied customer for several years! Our team is pleased to provide you with thorough and helpful service for all your insurance needs. Thank you for recognizing our commitment to excellence! - Chris McLeod "
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Justin Sanghani

March 12, 2024

5  out of  5
rating by Justin Sanghani
"Highly, highly recommend working with this State Farm location for all of your insurance needs. Kim is absolutely amazing and has tons of knowledge about everything insurance related. Chris is also a great guy and can answer any questions when needed. Do not hesitate to take your business here, you will not be disappointed."
We responded:
"Justin, we are thrilled to hear about your positive experience with Kim and I at our State Farm office. We are dedicated to providing knowledgeable and exceptional service to all our clients. Thank you for recommending us for insurance needs. We appreciate your kind words and look forward to continuing to assist you. - Chris McLeod - State Farm Insurance Agent, Plainfield, IL"
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Lia Sakellaris

February 29, 2024

5  out of  5
rating by Lia Sakellaris
"Been with this branch for 3 years. Kim has been my agent the whole time and I have had great experiences. Love this office."
We responded:
"Thanks so much for the amazing review Lia. Kim is wonderful member of my team and a godsend for our customers. Appreciate the vote of confidence and please don't hesitate to let us know if you have any questions or concerns about your insurance and financial program. "
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Daniel Owens

January 15, 2024

5  out of  5
rating by Daniel Owens
"Love the people have always ready to help answer my questions"
We responded:
"Thanks Dan. It’s a pleasure to have you as a loyal long time customer. Please let me know if there is anything I or the team can do to help in the future. Enjoy your weekend!"
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Ecuador Fly Fishing Tours Inc

December 14, 2023

1  out of  5
rating by Ecuador Fly Fishing Tours Inc
"I’ve had insurance with this branch for years now, lately there has been a lot of turnover and a few people have helped me. After few years without any problems, now I had a few late charges on my account that was on outopay since the beginning. I called about the issue and it took over a month to get help, if we can call it like that. I was forced to change my CC because it was compromised. I called and add my new CC so it can be in file, I explained the situation and I thought I did everything on my end to minimize any mistakes on my end. To find out that in some point the system tried to take my payment from the bad CC that supposed to be deleted but it wasn’t. Creating 2 months of no payments $50 in late fees and almost my policy to be canceled. When I found out about the incident I call immediately and took care of the payment but it has taken over a month to provide resolution for the late fees. The resolution was “no we can’t do anything about it” and “now I’m moving to my next call” “we can sit all day and talk about it, we can’t help you” very disappointing I’ll be looking for another branch to do business with."
We responded:
"Mr. Guevara. Thank you for contacting us in regards to your billing concerns. I apologize for the delay in my response to you as it took some investigating to determine if “Ecuador Flying Fish Tours Inc.” is your identifier. If this is not Javier Guevara, please feel free to reach out to me directly at my office so I can address your situation personally. The late charges on your account were due to your automatic debit being declined to the credit card you requested be used in both situations you describe. The State Farm billing department attempted to retrieve payment for your auto and renters policy and the payment was declined both times. Unfortunately, this generates a late fee due to the declination. This charge is applied by the State Farm billing department, not from my office or any of my team members. We used the credit card information given to us on both occasions in order to try to assist and I do apologize for the inconvenience. However, I believe that this may be an issue to be taken up with your financial institution. Again, I can appreciate your frustration and if you feel that being with another agency is your only solution, I will be happy to give you a list of all the State Farm Agencies in your area that are also qualified to help you and move your policies to that office. As always, thank you for allowing me and my team to be of service."
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Cesar Chacon

November 16, 2023

5  out of  5
rating by Cesar Chacon
"I wanted to praise both Kim and most especially Melissa at the Chris McLeod State Farm Agency. Both sincerely care about helping clients, treating people well and going the extra mile for each and every person under their care because of their kindness and integrity. I have complete faith that they will continue that way throughout their careers at State Farm and as human beings. Ask for them by name. They are good souls."
We responded:
"I couldn't agree more Cesar. Melissa and Kim have always been amazingly committed team members who always do what is necessary to assist the customer. When asked, they have always met and, more importantly, exceeded my expectations as their leader. Their commitment to helping me and State Farm be successful is evident every single day. Thanks again. "
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E G

November 6, 2023

5  out of  5
rating by E G
"I had to find a new insurance carrier due to my prior company substantially increasing the price. I spoke with Kim Mirenda and she was very communicative. She pulled my current policies and got me similar coverage at a much lower price! I was very happy with the service. She made sure to start the policies when I needed so there was enough overlap between my prior one and the new one."
We responded:
"Thank you very much for the 5 Star Review. Kim is an amazing team member and puts our customers and their needs first everytime. She is a blessing to have on my team and so glad that she took care of you. Please do not hesitate to reach out if you have any questions or concerns. Thanks again! Chris. "
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Corey Lage

October 27, 2023

5  out of  5
rating by Corey Lage
"He made my office visit quick and easy."
We responded:
"Thanks for the 5 star review Corey. We really apppreciate it and your loyalty to the office. My team is integral to our success. Please let us know if you need anything additional. Take care!"
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James Doran

October 26, 2023

5  out of  5
rating by James Doran
"I have had McLeod State Farm Insurance as my home, auto and liability agent for almost 20 years. I have consistently received outstanding service over the entire period that I have been with McLeod. The agent I currently work with, Melissa Travis is no exception, she is incredibly nice, professional and responsive."
We responded:
"James, thank you so much for sharing your wonderful experience with Melissa and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
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James Richards

October 26, 2023

5  out of  5
rating by James Richards
"These are the best people to work with, understanding the needs of their clients. The office manager is outstanding and very professional in her duties. I would recommend this agency to anyone looking to purchase products for their Insurance needs. I hope to be a life-long customer of this company."
We responded:
"James, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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KRISHNA PATEL

October 25, 2023

5  out of  5
rating by KRISHNA PATEL
"Excellent service and great customer service. I’ve been with state farm for long time they have never disappointed me. People are very friendly and helpful always willing to help with excellent coverages. I recommend Kim, she is an exceptional person, very friendly and very helpful, and very trustworthy and she is very caring for her customers, such genuine person. I’ve even had my family members switch to State Farm because of their reliable service."
We responded:
"Hiren, thank you so much for your wonderful review. Kim is a blessing to have on my team and I am so happy to have you and all of your family members as customers. Whatever you need from us, please do not hesitate. It's so very humbling to receive and accolade like this. Thank you again for allowing us to be of service! "
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Amelia Kuncis

October 25, 2023

5  out of  5
rating by Amelia Kuncis
"Will never go anywhere else. Kim was great to work with! Very personable, professional, and helped me get the best rates possible."
We responded:
"Amelia, thank you for taking the time out of your day to leave us a review! We love hearing about how Kim provided a wonderful insurance experience for you. Our office loves being your good neighbor! Please feel free to let us know if we can be of any further assistance. "
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Bob Orr

October 13, 2023

5  out of  5
rating by Bob Orr
"Cesar was very helpful in resolving my problem."
We responded:
"Thanks Bob. We appreciate your review and your loyalty to State Farm and our office. Please let me know if you need anything else or have any additional questions. Have a wonderful weekend!"
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ChiElbs Chicago

October 3, 2023

5  out of  5
rating by ChiElbs Chicago
"My family has been with State Farm for 65 years. They've always taken care us promptly. Prices are competitive. Agents are friendly and responsive. Melissa and Aaron are fantastic."
We responded:
"Thank you for the kind words and letting me know. Aaron and Melissa are wonderful members of my team. Their knowledge and responsiveness are key reasons why we are a successful agency. Appreciate the review!"
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Delia Blaso

August 29, 2023

5  out of  5
rating by Delia Blaso
"I'd like to share my awesome experience with Kim! 😃 I went into the office a couple of weeks ago to get quotes for auto, homeowners and umbrella policies. Kim was very amicable and willing to help. She got the quotes ready by the next day and was very accessible to go over the policy terms and make appropriate adjustments in coverage. She even talked to me while she was out of town (although it's not something I expect, I appreciated her eagerness to assist me during her time away)! It's important for me to have an agent that I know I can rely on if I ever have an issue, or to communicate with about my policies. I am confident that Kim would be easily accessible and willing to advocate for me or my family, should the need arise. Her communication has been excellent and she's very friendly and easy to talk to. I highly recommend Kim for your insurance needs!"
We responded:
"Thank you, Delia, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members like Kim, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs! Please do not hesitate to contact us if you have any questions or concerns in the future."
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Larry Sakellaris

August 28, 2023

5  out of  5
rating by Larry Sakellaris
"I worked with Kim on my auto policies for myself and my 2 kids. She was very professional and gave me the best possible price for my autos, and provided me with a thorough explanation of my options."
We responded:
"Thank you so much for the kinds words and the 5 star review Larry. Kim is a critical member of my team and her knowledge and attention to detail help separate my office from the competition. Thank you again and please let me know if there is anything else with which we can assist!"
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RNonny1946

May 26, 2023

5  out of  5
rating by RNonny1946
"Took their time to answer all my questions. Very helpful and made sure I had exactly what I needed! - Jo Ann"
We responded:
"Thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Melissa Zdenovec

May 26, 2023

5  out of  5
rating by Melissa Zdenovec
"Kim @ Chris McLeod's office did an amazing job for our client! We had a very tight schedule to get our clients insurance in place and also keep the premium at a competitive price & Kim surpassed my expectations! Thank you Kim & I cannot wait to work on the next homebuyer with you!"
We responded:
"Thank you, Melissa, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Kim, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Jake Cowart

May 26, 2023

5  out of  5
rating by Jake Cowart
"Cesar and Chris were great! They helped my girlfriend and I access special programs with Rocket Mortgage through their partnership with State Farm and they were wonderful first faces to help us begin our homebuying journey."
We responded:
"Jake, we’re so glad to hear how Cesar was able to help you with your insurance needs! He is an essential part of our team, and we appreciate you letting us know how well we were able to assist you. Thank you for choosing us as your insurance provider!"
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Kristin Briese

May 25, 2023

5  out of  5
rating by Kristin Briese
"Have worked with this office professionally and would highly recommend! Great group that really connects and cares about their customers!"
We responded:
"Thanks so much for the kind words and review Kristin. I am truly blessed to have such an awesome team. Thank you also for your loyalty to State Farm and to our office. It is a privilege taking care of you!"
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Dan Raddatz

May 10, 2023

5  out of  5
rating by Dan Raddatz
"We moved to Plainfield 15 years ago and had been with State Farm longer that I can remember. It said when you say good bye to your old agent and move to a new agent. We selected Chris McLeod of McLeod Insurance Agency. When in need or have a question and you call your agent you may have Melissa Travis pick up your call or respond to your email. Melissa has been a shining example of what you could expect in a time of need when something occurs related to a claim. Melissa is professional, knowledgeable and effective in what she does to help you in your time of bewilderment after an incident that requires your insurance company."
We responded:
"Thank you so much for the review Dan. Melissa truly is the "glue" that holds my team together. Her knowledge and attention to detail make her an integral part of my agency. We appreciate your loyalty and allowing me to be your agent. It is my privilege to do so. Thanks again and please let me know if you need anything!"
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Kizzy Gildersleeve

March 14, 2023

5  out of  5
rating by Kizzy Gildersleeve
"I visited the McLeod office needing assistance with an accident claim. After explaining the situation to Kim, she went above and beyond to make sure my situation was resolved. I don't know where I would be in this situation without the help of her and the McLeod office. I was not a State Farm insured at the time and even still they helped me abundantly. I would recommend and look forward to teaming up with State Farm on my next car."
We responded:
"Thanks Kendall. It was a pleasure helping you in the face of all the adversity. Kim's attention to detail and helping our customers truly sets my office apart. We appreciate the kind words and look forward to helping you in the future. Good luck finding that next vehicle!"
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Scott Lowell

March 10, 2023

5  out of  5
rating by Scott Lowell
"Excellent Firm, Great Agent, Super Responsive and is easy to work with."
We responded:
"Thanks so much for bringing us your insurance and allowing us to be of service Scott. It's been a pleasure working with you and I am always available should you need me. Thanks again and I will be in touch!"
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R J Valaski

March 10, 2023

5  out of  5
rating by R J Valaski
"I had a great experience with them looking for new insurance coverage. I worked with Kim who was very helpful, knowledgeable and answered my questions as she explained the provisions of the home and auto insurance. The price of the new policies is way below my old insurance companies with the same coverage. I will and would recommend them to my family and friends."
We responded:
"Thank you for the kind words and awesome review Robert. Kim is an integral part of my team and loves to help our customers. So glad that you were able to save money by coming to us and I can guarantee you that your level of service and efficiency with your insurance program has increased exponentially. Thanks again and please don't hesitate to reach out if you need anything!"
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Dylan Carnes

February 22, 2023

5  out of  5
rating by Dylan Carnes
"Kim has been so helpful and an absolute joy to work with in my process of transitioning from my former insurance company"
We responded:
"Welcome to our office Dylan and thank you for the review. Kim is a wonderfully talented individual and even better teammate. She is an integral part of my team. I'm glad your insurance experience with us has been a positive one so please do not hesistate to reach out with any questions or additional needs you may encounter. Our office and State Farm is happy to have you!"